Shipping policy

RATES

All orders ship with economy ground service unless otherwise specified. Shipping rates are shown on the checkout page. 

If “Signature Required” is selected as an option at checkout, it is the responsibility of the purchaser to be available to accept and sign for the package at the address provided on the order.

We do not ship to P.O. boxes.

PROCESSING TIMES

Orders with in-stock items are typically processed within 1-3 business days. We do not process orders on holidays and Saturday or Sunday. Orders placed on the weekend or on a holiday will begin to process the next business day.

If we are experiencing a high volume of orders, shipments may be delayed and processing times will be longer. 

SHIPPING CARRIER

To provide the quickest and most affordable service possible to our customers, we ship orders using United Parcel Service (UPS) and USPS (United States Postal Service). The carrier is selected based on the most economical option and cannot be changed upon request. 

The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions outside of our control can affect the in-transit timeframe and LĒVO is not responsible for delays.

MULTI-ITEM ORDERS

Orders that include multiple items may ship in multiple boxes and have more than one tracking number associated with the shipment.

If all items included in your order are not received together at one time,  please check for additional tracking numbers or contact LĒVO support for assistance.

DELIVERY GUARANTEES

LĒVO cannot guarantee processing, shipping, or arrival times for any order.

MISSING PACKAGES

LĒVO does not take responsibility for lost, stolen, or otherwise missing items that occur during shipment if the order has been marked as delivered by the shipping carrier.

Please make the proper arrangements to retrieve your order at the shipping address provided at the estimated time of delivery. If an order is missed and returned to sender, the customer is responsible for reshipment fees.

If Shipping Protection is purchased with your order the items included will be covered according to the terms of the agreement below.

ORDER CANCELLATIONS & MODIFICATIONS

If you want to update your order in any way please contact support@levooil.com with your order number as soon as possible, and we will assist with your order update to the best of our abilities. 

If your order has already shipped, we will help you make the appropriate return(s) according to our regular return policy and applicable restocking fees.

INTERNATIONAL SHIPPING

We do not ship internationally at this time. 

All taxes, duties and fees for items shipped outside of the United States are the sole responsibility of the customer.

Shopping in Canada? Visit our Canadian shop.

Shopping in Europe? Visit our Amazon EU Stores to purchase in France, Germany, Italy, and Spain.

LĒVO is currently unavailable to purchase in or ship to other countries outside of the ones listed here.

TERMS AND CONDITIONS FOR SHIPPING PROTECTION

Damaged Items: If your LĒVO order arrives damaged, we will provide a shipping label for a replacement or refund. Please report any damage within 48 hours of delivery and include photographic evidence of the damage and packaging.

Lost Items: If your order is lost in transit, we will replace the order. An order is considered lost if it has not been delivered within 10 days of the expected delivery date.

Stolen Items: If your order is stolen after delivery, please contact us immediately. We will provide a replacement upon receipt of a police report. Note that this coverage does not apply if the courier provides proof of delivery via photo.

Exclusions

Proof of Delivery via Photo: Orders delivered with proof of delivery via a photo from the courier do not qualify for a replacement or refund under any circumstances, unless the item is being returned in accordance with our Warranty and Return Policy.

Delayed Delivery: Delays in delivery due to weather or other uncontrollable factors are not covered under this protection.

Address Errors: Orders with incorrect addresses provided by the customer do not qualify for replacement or refund.

Refused Deliveries: Orders that are refused will not qualify for shipping reimbursement. If the items are to be shipped again, the customer is responsible for shipping costs.

Claims Process

Report: To file a claim, please contact our customer service team at support@levooil.com.

Documentation: Provide all required documentation, including photos of any damage, proof of incorrect items, and police reports for stolen items.

Resolution: Upon review and approval of your claim, arrangements will be made at LĒVO’s sole discretion to have your item replaced.

By purchasing shipping protection, you agree to the terms and conditions outlined above. If you have any questions or need further clarification, please contact our customer service team before placing your order.