The LĒVO Promise
At LĒVO, we take pride in every touch point of our product, from design and manufacturing to customer service and delivery. We first released LĒVO in 2016, and have continued to innovate and improve to create the best possible infusion experience. Without you, we wouldn’t be here today! We strive to deliver superlative customer service for each and every inquiry we receive. If we can improve your LĒVO experience in any way, please reach out- our support team is standing by!
Submit a Return or Warranty Claim
Request a refund or submit a warranty claim for your LĒVO machine
Just need a new part? Shop spare parts for your LĒVO machine.Purchase Spare Parts
Not happy with your LĒVO purchase? We will gladly accept returns within 30 days of receiving your order. The LĒVO II purchase price after applicable restocking fees will be refunded to the original purchaser in the original form of payment. Accessories purchased with a LĒVO, even as part of a kit, are non-refundable.
To return your LEVOoil.com purchase:
- Use the LEVO Returns Manager to submit your return request.
Contact LEVO Customer Support by emailing support@LEVOoil.com. Be prepared to provide your order number (feel free to forward us your order confirmation email) and your reason for return.
- We’ll record your request and send you a return shipping label if you are within the United States or Canada.
- Pack up your return item using the original box and all original packing materials. Include all items that came with your LĒVO II; user manuals, power pod, stirrer, drain tube, reservoir, etc. Accessories purchased with a LĒVO, even as part of a kit, are non-refundable, and should not be returned.
- After your returned item is received and processed at our return facility, the price of your LĒVO unit minus applicable restocking fees will be refunded to the original purchaser in the original form of payment.
* 30 day return period only applies to purchases on LEVOoil.com and LEVOoil.ca
Purchases from authorized retailers outside of LEVOoil.com must refer to that retailer’s return policy.
Defective Merchandise Policy:
We stand behind our products 100%. If your order should arrive defective out-of-the-box, we ask that you immediately document the issue with photos and/or video and report them to firstname.lastname@example.org. If you are within 30 days of receiving your order purchased on LEVOoil.com or LEVOoil.ca, you can opt for a replacement or a refund. If your authorized purchase is within the warranty period, a warranty claim will be submitted and arrangements will be made to have your item repaired or replaced.
Counterfeit Items & Unauthorized Purchases:
We advise caution when purchasing LĒVO branded products from unauthorized third party resellers, as the items are not acquired directly from LEVO Oil Infusion Inc., and therefore may be refurbished, reconditioned, demonstration models, defective, or counterfeit. Such products may be unsafe to use or fail to perform as anticipated. Because of this, our one year warranty is not valid if your purchase is made through unauthorized resellers such as Amazon.com (excluding LĒVO's authentic brand page), eBay.com, Jet.com, Overstock.com, a private seller, etc.
If you have questions about whether you are purchasing from an authorized reseller, please contact email@example.com.
Please contact the original seller for any questions about your LĒVO purchase made through a 3rd party. LĒVO Oil Infusion, Inc. is unable to process returns or refunds for purchases made through unauthorized resellers for any reason. We apologize for any inconvenience.
LĒVO Oil Infusion, Inc. extends a one-year limited manufacturer’s warranty for LĒVO® branded products to the original purchaser when purchased through an authorized retailer serviced by an authorized LĒVO distributor.
How long is my LĒVO product covered under Warranty?
LĒVO products come with a one (1*) year limited warranty that begins at the date of retail purchase or the date received when purchased on LEVOoil.com. Any replacement units received during this period continue to be covered during the same warranty period.
(*Authorized purchases made between January 1st, 2020 and November 5th, 2021 qualify for a 3-year warranty. Purchases after November 5th, 2021 include a 1-year warranty, unless otherwise extended by a separate coverage plan.)
What does the Limited Warranty cover?
LĒVO products included with this limited warranty are warranted to be free from defects in material and workmanship under normal use for 1 year from the date of retail purchase.
Do I have to register my product to be covered under Warranty?
You are not required to register your product in order to be covered under the warranty, as long as sufficient proof of purchase is submitted along with a claim. Regardless of product registration status, all warranty claims will require proof of purchase and additional product details before a claim is approved. Product registration status does not equate to automatic claim approval.
What will happen if I submit a Warranty claim?
If a valid claim under this Limited Warranty is submitted within the 1 year warranty period, LĒVO Oil Infusion, Inc. will, at its discretion, either repair the defect or exchange the product with a replacement.
What is NOT covered under Warranty?
- LĒVO products purchased through an unauthorized third-party reseller serviced by an unauthorized LĒVO distributor; such as Amazon (excluding LEVO’s authentic brand page), eBay, Overstock, Jet, Craigslist, or another private reseller.
- Any non-LĒVO products that are not authorized by LĒVO Oil Infusion, Inc.
- Damage caused by misuse, neglect, or operating the device outside of the permitted or intended use in conformity with the printed directions.
- Damage caused by accident, fire, flood, or other external causes not arising out of defects in manufacturer’s materials or workmanship.
- Damage resulting from repair services performed by unauthorized personnel.
- Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and stains.
- Any product where the serial number has been tampered with, erased, obscured or is not genuine.
- Products that have been disassembled or tampered with in any way will void this Limited Warranty.
Manufacturer’s One-Year Limited Warranty
This warranty extends only to the product’s original purchaser and when purchased directly from LEVOoil.com or an authorized reseller serviced by an authorized LĒVO distributor. This limited warranty is void if the product has been purchased through an unauthorized third party reseller such as Amazon.com (excluding LĒVO’s authentic brand page) or eBay.
The LĒVO Infuser and all supplementary products included with this limited warranty is warranted to be free from defects in material and workmanship for a period of ONE (1) year from the date of original purchase. During this period, we will repair or replace this product, at our option, at no cost. Any liability is expressly limited to an amount equal to the purchase price paid.
This warranty extends only to the original consumer purchaser. It does not cover a defect resulting from unreasonable use/misuse, neglect, use for commercial purposes, repairs by unauthorized personnel, any use not in conformity with the printed directions, or other causes not arising out of defects in manufacturer’s materials or workmanship.
While LĒVO keeps a record of customer purchases made through LEVOoil.com, LĒVO does not have a record of purchases made through authorized resellers. Therefore, if you purchased through an authorized reseller, you must keep your receipt and show it to validate date of purchase in order to qualify for the warranty.
This limited warranty gives you, the original consumer purchaser directly from LĒVO or from an authorized reseller, specific legal rights, and you may also have other legal rights which vary from state to state, or province to province. Some states or provinces do not allow limitations on implied warranties or special, incidental or consequential damages, so the foregoing limitations may not apply to you.
This warranty does not extend to units that have been: used in violation of written instructions in the User Manual; used in violation of any state or federal law; or altered or modified. It also does not extend to damaged products by accident or misuse, or to parts that have had the serial number removed, altered, defaced, or rendered illegible. In the event of an accident or misuse, we encourage you to reach out and see how we can support you.
After a warranty claim has been processed and validated, LĒVO will pay for standard ground shipping both ways via a tracked shipping agent (e.g., FedEx, UPS, or USPS). The warranty does not cover damage occurring during customer shipping the product(s) to the service location. Please ensure that proper packaging precautions are taken. The repaired or replacement product will be under warranty for the balance of the one year warranty period from the original purchase date.
Regarding operating problems, it is important to note that if we determine that product malfunction was caused by operator error or use for an unintended purpose, whether or not accidental (e.g., dropping the machine or submerging electronic components)- though service will not be covered under warranty- we will provide you with an estimate and options for the repair or replacement of your product. You will then have the choice of providing payment information (e.g., credit card data) for conducting the repair or receiving a refurbished replacement unit.
Warranty Disclaimer: This warranty is in lieu of all warranties expressed or implied and no representative or person is authorized to assume for LĒVO Oil Infusion Inc. any other liability in connection with the sales of our products. There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract or commercial law including, but not limited to, negligence, strict liability, breach of warranty and breach of contract.