Note: THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION PROVISION THAT AFFECTS YOUR RIGHTS. THE ARBITRATION PROVISION REQUIRES THAT ALL DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
LĒVO Oil Infusion, Inc. reserves the right to change the terms and conditions of the Rewards Program at any time without notice, including the right to discontinue or change the benefits of the Rewards Program.
All Points and subsequent Rewards must be earned and used according to the terms and conditions of the LĒVO Loves Loyalty Rewards Program as of the date the Points are earned.
Earning Points and Benefits as a LĒVO Loves Loyalty Member
The LĒVO Loves Loyalty Rewards Program is a free customer loyalty program that allows participants to earn points (“Points”) for every dollar spent on Eligible Product Purchases (as defined below). Points accrue when customers make purchases and are awarded as follows: Bronze Brownie: 5 points per $1; Silver Smoothie: 7 points per $1; Gold Gummy: 10 points per $1; Platinum Popsicle: 15 points per $1. LĒVO machines are excluded unless purchased with a Bundle. Customers will earn points for each LĒVO machine bundle purchase. Customers also have the ability to periodically earn bonus points through actions or milestones. LĒVO Oil Infusion, Inc. has the sole right to make the final determination on what does and does not qualify for Points and may make case-by-case decisions as it deems appropriate to do so.
The LĒVO Loves Loyalty Rewards Program is free to enroll in.
There are four (4) eligible tiers of Membership. The Member will graduate to the next tier automatically upon meeting the tier’s qualifications as follows:
- The first tier (“Bronze Brownie”) is achieved upon enrollment in the LĒVO Loves Loyalty Program.
- The second tier (“Silver Smoothie”) is achieved when the Member earns 1,000 points.
- The third tier (“Gold Gummy”) is achieved when the Member earns 5,000 points.
- The fourth tier (“Platinum Popsicle”) is achieved when the Member earns 10,000 points.
Redeeming Points Earned Under the LĒVO Loves Loyalty Rewards Program
For every $1 spent Members earn in the Rewards Program, Members will be eligible to receive a Free Reward redeemable with points. Rewards are automatically enabled for redeeming when a Member earns enough points to redeem it. Multiple Rewards earned at the same time are automatically combined in a Member's account.
Points are valid for 12 months from date of issue. Rewards may be used toward the purchase of products. Some exclusions may apply.
Rewards are not valid toward prior purchases and certain products. Rewards are not redeemable for cash and no change or currency will be given for Reward redemption. Members may be notified of additional ineligible products and services. Other restrictions may apply. Lost, stolen, or expired Rewards will not be replaced.
Except as provided for in the LĒVO Loves Loyalty Program, Rewards are not transferable and may not be combined among Members or conveyed by any means to anyone. Rewards are not transferable through a Member’s estate and may not pass to Members’ successors and assigns. Rewards do not constitute property of the Member.
Points will typically post to Member’s Account within 48 hours from purchase or date of shipment for online orders. Points earned from the purchase of a LĒVO machine bundle (LEVO II or any future appliances) will post after the 30 day (subject to change at LĒVO’s discretion) LĒVO Guarantee Return Policy. No adjustments to Member’s Accounts will be made after 30 days from the actual purchase date unless the item is returned.
Points can immediately be used towards Rewards after appearing in a Member's account.
Point calculations are based upon dollars spent at checkout on eligible product purchases less any dollars spent on sales tax, shipping charges, and delivery charges.
In the event that a Member redeems points for an item that is no longer available, the Member will be notified and their Points refunded and LĒVO Oil Infusion, Inc. will not be responsible for fulfilling said order.
LĒVO Oil Infusion, Inc. reserves the right to add and remove merchandise/rewards/items from the LĒVO Loves Loyalty Rewards Program at any time without notice.
Customers do not earn Points for the amount of any Reward redeemed or discounts applied to an Eligible Product Purchase. When Members return products, Points previously posted to Customer’s Account for that purchase will be deducted from Customer’s Account. Other exclusions may apply.
Points may not be used with any other promotion/discount code. Points used towards purchase cannot be applied (or “stacked”) when using a promotion/discount code.
Points and Rewards have no cash value, are non transferable, except as specifically permitted in connection with certain promotions, and are not valid toward previous purchases or gift cards. Points may not be combined among other members or conveyed by any means to anyone, including through a Customer’s estate and may not pass to Customer’s successors and assigns. Points do not constitute property of the Customer.
LĒVO Oil Infusion, Inc. may revoke some or all Points and Rewards if it is determined, at LĒVO’s sole discretion for any reason it deems necessary.
LĒVO Oil Infusion, Inc. is not responsible for points lost for any reasons, including technical malfunctions, communication issues, loss of email account, or security risks.
Points that remain on Customer’s account 12 months from the date earned will be forfeited. If the Rewards Program is terminated or the Customer’s account is closed, any remaining earned Points will be forfeited. Rewards are for one-time use only. In the event that a Customer returns merchandise that was partially or wholly paid for with a Reward(s), the Reward(s) used in connection with such a purchase shall not be reissued and no Points representing such Reward(s) shall be reissued to such Customer’s Account. In these cases, the Customer forfeits the Rewards(s).
The Rewards Program is available to individuals who are at least 18 years of age. The Rewards Program is intended for personal, non-commercial use only and is limited to one account per individual.
LĒVO Oil Infusion, Inc. reserves the right to refuse to create an account, exclude any individual or cancel any account for any reason.
Customers agree to not participate in any events of fraud, abuse, harassment, violations of any state or federal laws. Any occurrences of this nature will automatically lead to forfeiture of existing points and a ban from the program.
The law applicable to the interpretation and construction of these Terms and Conditions in any arbitration shall be the Federal Arbitration Act, applicable federal laws and the laws of the State of Colorado, USA, without regard to principles of conflict of laws. If any Dispute is found not to be arbitrable, then ordinary choice of law rules will apply in any court proceeding in which the matter is adjudicated.
THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, JOINT OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER LĒVO CUSTOMERS, OR OTHER PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM. THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST ANYONE WHO IS NOT A PARTY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THIS WAIVER OF CLASS ACTIONS AND COLLECTIVE RELIEF IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CANNOT BE SEVERED FROM IT. NOTWITHSTANDING THE FOREGOING, IF A COURT DETERMINES THAT PUBLIC INJUNCTIVE RELIEF MAY NOT BE WAIVED AND ALL APPEALS FROM THAT DECISION HAVE BEEN EXHAUSTED, THEN THE PARTIES AGREE THAT THIS ARBITRATION PROVISION SHALL SURVIVE AND ANY CLAIM FOR PUBLIC INJUNCTIVE RELIEF SHALL BE STAYED PENDING ARBITRATION OF THE REMAINING CLAIMS.