Warranty & Return Policy
Manufacturer’s One-Year Limited Warranty
This warranty extends only to the product’s original purchaser and when purchased directly from LEVOoil.com or an authorized reseller. This limited warranty is void if the product has been purchased through Amazon.com (excluding LEVO’s authentic brand page), eBay.com or another unauthorized third party reseller.
The LEVO Infuser and all supplementary products included with this limited warranty is warranted to be free from defects in material and workmanship for a period of ONE (1) year from the date of original purchase. During this period, we will repair or replace this product, at our option, at no cost. Any liability is expressly limited to an amount equal to the purchase price paid.
This warranty extends only to the original consumer purchaser. It does not cover a defect resulting from unreasonable use/misuse, neglect, use for commercial purposes, repairs by unauthorized personnel, any use not in conformity with the printed directions, or other causes not arising out of defects in manufacturer’s materials or workmanship.
While LEVO keeps a log of customer purchases made through LEVOoil.com, LEVO does not have a record of purchases made through authorized resellers. Therefore, if you purchased through an authorized reseller, you must keep your receipt and show it to validate date of purchase in order to qualify for the warranty.
This limited warranty gives you, the original consumer purchaser directly from LEVO or from an authorized reseller, specific legal rights, and you may also have other legal rights which vary from state to state, or province to province. Some states or provinces do not allow limitations on implied warranties or special, incidental or consequential damages, so the foregoing limitations may not apply to you.
This warranty does not extend to units that have been: used in violation of written instructions in the User Manual; used in violation of any state or federal law; or altered or modified. It also does not extend to damaged products by accident or misuse, or to parts that have had the serial number removed, altered, defaced, or rendered illegible. In the event of an accident or misuse, we encourage you to reach out and see how we can support you.
After a warranty claim has been processed and validated, LEVO will pay for standard ground shipping both ways via a tracked shipping agent (e.g., FedEx, UPS, or USPS). The warranty does not cover damage occurring during customer shipping the product(s) to the service location. Please ensure that proper packaging precautions are taken. The repaired or replacement product will be under warranty for the balance of the one year warranty period.
Regarding operating problems, it is important to note that if we determine that product malfunction was caused by operator error or use for an unintended purpose, whether or not accidental (e.g., dropping the machine or submerging electronic components), though service will not be covered under warranty, we will provide you with an estimate and options for the repair or replacement of your product. You will then have the choice of providing payment information (e.g., credit card data) for conducting the repair or receiving a refurbished replacement unit.
Warranty Disclaimer: This warranty is in lieu of all warranties expressed or implied and no representative or person is authorized to assume for LEVO Oil Infusion Inc. any other liability in connection with the sales of our products. There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract or commercial law including, but not limited to, negligence, strict liability, breach of warranty and breach of contract.
To initiate a claim and for inquiries under this warranty, please contact us at firstname.lastname@example.org, or through the contact form on our website www.LEVOoil.com.
Returns by Mail
You have 15 business days from the day you receive your LEVOoil.com purchased unit to submit your return request to email@example.com. You can return online purchases through the mail as long as the unit is unused and shipped to us from within the United States or Canada. To return your online purchase by mail:
- Email firstname.lastname@example.org with the order number (feel free to forward your confirmation email!) and description of issue/reason for return. If helpful, feel free to add photos and videos of your issue for our records, as well.
- We’ll record your issue and reply with a return label.
- Pack your unit in the original shipping package with all original packing materials, manuals, and accessories, if possible, and use the return shipping label provided via email. You can arrange a pick-up or drop off via FedEx.
- Once we receive your returned unit, we will reimburse you for your unit less the cost of shipping, or exchange your device for free if the unit was damaged or defective upon arrival.
Defective Merchandise Policy
We guarantee that your product will arrive brand new, perfect and in working condition. If an item should arrive defective out-of-box, we ask that you document the damages with photos and email email@example.com to report the defect. Arrangements will be made have your item returned. We are able to provide an exchange for a new unit or refund based on your preference.
Refund Method for Online Purchases
Refunds will be credited to the original form of payment. You will receive a copy of the credit memo showing the applied refund via email.
Exclusions and Limitations
Limited Warranty applies to any manufacturer’s defect with materials or workmanship and only for authentic products manufactured by LEVO that have been purchased at an authorized retailer. Warranty does not apply if a) purchased through a 3rd party reseller such as eBay or Amazon; b) damage caused by accident, misuse, neglect; c) damage from warranty service by unauthorized personnel.
We advise caution purchasing from unauthorized resellers as the items may be illegally diverted and therefore may be refurbished, reconditioned, demonstration models, or counterfeit. Such products may be unsafe to use or fail to perform as anticipated. Because of this, our one year warranty is not valid if your purchase is made through Amazon.com or eBay.com.