- Information Collected
LEVO Oil Infusion holds our customer base in the highest regards and is dedicated to providing the best experience on our Services. In order to offer an enjoyable and premium experience on our Services, we collect information that can personally identify you (e.g., name, address and email) and information that is about you but that does not identify you individually (e.g., aggregate information on the number and frequency of visits to various pages of the Websites). The categories of information we collect can include:
Information that you provide to us
If you download and use our mobile App to access the Service, the App does not require you to enter any personally identifiable information, though you may voluntarily provide different types of information to us through the App. For example, when you create an account, you contact us through the App’s customer service link and provide to us your name, username, email address. Other types of information you may choose to provide via our App – but not limited to these examples – are: personal preferences for herbs and oil types; descriptive notes on your Dry, Activate, and Infusion cycles; and recipe information. You may designate recipes which you contribute, to be private to you, or to be public within our app’s community content.
We use this information to operate, maintain, and provide to you the features and functionality of the Services, and to communicate directly with you, such as to send you email or push messages. We may also send you service-related emails or messages (e.g., account verification, change or updates to features of the Services, technical updates, and security notices).
Information automatically collected
If you download and use our mobile App to access our Services, we automatically collect certain types of information about your devices and usage in several ways. When you download the use the app, we will automatically collect certain information about your mobile device and usage of the app – such as: the device operating system, version, and information regarding your use of the App; time spent using the App; which App features you access and use; and error messages; but not specific identifying information about you.
The App may store information regarding usage of a compatible LEVO Oil Infuser that you have linked to the App, or when a compatible LEVO Oil Infuser is available to pair, or has been paired, with the App. Such information may include identification and pairing information to connect with a LEVO Oil Infuser, log files, modes, settings, durations, cycle times, timestamps, cycle temperature, cycle notes, error rates, and other information that may be useful to fulfill the intended features of the App, and to enhance the connectivity between a compatible LEVO Oil Infuser and the App.
In order to provide a complete, accurate, and feature complete user experience, we link your device usage in our systems, to the account information which you provide, and this information is transmitted in an encrypted manner. As long as you have an active account, this information may be retained by LEVO Oil Infusion.
- 2. Use and Sharing of Information Collected
LEVO Oil Infusion utilizes information that is collected in various ways. Information collected helps our efforts to advance our customers’ and visitors’ online experience when visiting our Service. This ranges from accessibility, improving content, personalizing content, customer service, shopping checkout experience, and overall Service satisfaction. We also use information we collect to assist with product development efforts, process purchases on the Websites, to provide you with products or services you request from us, to improve your overall experience with the Services, for internal analytics purposes, to troubleshoot technical difficulties and errors, to notify you about changes to our Services, to respond to mandated legal notices, and in any other way we may describe to you at the time you provide the information.
We may share your personal information with:
- Third-party vendors, service providers, contractors and agents that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving advertisements, providing mailing services, providing financial services, web hosting, or providing analytic services. This sharing is only done so when those entities are performing functions solely on our behalf and they are not permitted to store such information except as needed to perform our work or as required by law.
- When you post content to any public area of our externally facing platforms, including the App, social media pages or blog, this information may be visible to the public and we may publish this information on our website and social media pages along with some of your personal information such as your first name and last initial, or your username if that username is not your full name.
- With your consent, to third parties who may send you offers and information about products and services we think you may enjoy.
- Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings; and
- Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Services; and/or (c) to exercise, investigate, or protect the rights, property, or personal safety of LEVO Oil Infusion, our visitors, or others. Note: it is your responsibility to use our Products within the laws of your state and/or country.
We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.
- Third Party Tracking and Online Advertising
We may share, or we may permit third-party online advertising networks and other third-party services, to collect, information about your use of our Service over time so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites or apps. Additionally, the Website utilizes third-party sites to provide content to LEVO Oil Infusion customers such as social media features. These third party sites may set cookies on your browser and/or obtain your IP address. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, click stream information, browser type, time and date you visited the Website, and other information. This information is used to display targeted ads on or through our Service or on other websites or apps, including on Facebook. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. We do not permit third parties to collect your identifiable information from the Website unless you provide it to them directly.
To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings.
- Rights with Respect to Your Data
If you have any questions about reviewing, modifying, correcting, or deleting your information, or if you want to remove your name or comments from our Website, App, or publicly displayed content, you can contact us directly at email@example.com. We may not be able to modify or delete your information in all circumstances.
App’s logging of your LEVO’s cycle data: To fulfill a connected, remote controlled, and remote updated experience between your compatible LEVO Oil Infuser and your App, once you have setup your Product to pair with your WiFi network, and have connected your Product to your app, we collect and maintain your cycle data and publish it privately to you within your app. This data includes the date you ran a cycle on your Product, cycle temperature, and cycle-run time. Text fields exist in the App for you to add your personal contextual labels and notes to the cycles you’ve run on your Product.
If you do not want your App collecting information about your infusions, do not pair the App with your LEVO Oil Infuser. Once paired, the only way to stop information sharing between your us and our servers is to delete your account. You may do so anytime from the Settings screen in the App or by emailing firstname.lastname@example.org.
How to control your communications preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of product or service-related communications (e.g., account verification, transactional communications, changes/updates to features of the service, technical and security notices).
- Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect or solicit any information from anyone under the age of 13 on this Service. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at email@example.com
- Users Outside of the U.S.
- Third Party Websites
We take the security of your information extremely seriously and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Services. Our Service support the industry standard Secure Socket Layer (SSL) encryption which is applied to all data transmitted so it cannot be read by others. We are use OAuth 2.0 to establish communications between the app and the device. Unfortunately, the transmission of information online is not completely secure. Although we do our best to protect all information collected through the Service, we cannot guarantee the security of your information collected and/or transmitted through the Services. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
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