Orders that include a LEVO machine ship via economy shipping. Shipping rates are shown on the checkout page.
Orders can be shipped “Signature Required” by selecting that option at checkout for an additional fee. “Signature Required” can not be used on orders that ship to a PO box. It is the responsibility of the purchaser to be available to accept and sign for the package if this option is selected.
LEVO does not take responsibility for lost, stolen, or missing items that occur during shipment if the order is marked as delivered.
Orders with in-stock items are typically processed within 2 business days. We do not process orders on Saturday or Sunday. Orders placed on the weekend or on a holiday will begin to process the next business day.
If we are experiencing a high volume of orders, shipments may be delayed and processing time will be longer.
Due to the lasting rippling affects the COVID-19 pandemic has had on international supply chains, material availability, and freight forwarding, we are experiencing extended processing and shipping delays for all orders.
Every LĒVO machine is responsibly manufactured overseas at one location in small batches, and shipped here on an ocean shipping container due to the size and weight as opposed to an airplane.
Please allow 1-5 weeks for orders, including those with a LĒVO machine, to ship after an order is placed. Additional details on shipping timelines for a specific order may be found on the product page or your order confirmation email. Further delays are possible due to the current environment, and our small team is doing everything we can do to speed up the process as much as possible.
LĒVO is excited and grateful to be growing quickly with so much support from you, and look forward to continuing to serve our infusiasts for time to come.
To provide the quickest and most affordable service possible to our customers, we ship orders using Federal Express (FedEx), United Parcel Service (UPS), and USPS (United States Postal Service). The carrier is selected based on the most economical option and cannot be changed upon request. Only USPS will deliver to P.O. boxes.
The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions can affect the in-transit timeframe and LĒVO is not responsible for any delays.
We do not guarantee shipping or arrival times for any order.
We do not ship outside of North America at this time.
All taxes, duties and fees for orders shipped outside of the United States are the sole responsibility of the customer. Shopping in Canada? Visit our Canadian shop.
ORDER CANCELLATIONS & MODIFICATIONS
Please contact firstname.lastname@example.org with your order number, and we will assist with your order update. If your order has already shipped, we will help you make the appropriate return(s) and exchanges.